Your data

Delete your Odalie account and information

You can ask us to delete your Odalie account and the information linked to it at any time.

In the app

Family app: open Account and tap “Delete my account”. This removes your login, your family roles and the photos and stories you added, subject to the retention limits in our privacy notice.

Companion (tablet or phone): open Settings and tap “Remove my information”, or ask a relative who set up the device to do it for you.

By email

Email contact@odalie.ai from the address on the account, or write to ODALIE LTD, Flat 37, 2 Boleyn Road, London N16 8EP. Tell us whether you want the whole account deleted or only certain information (for example, one photo or one saved memory). We may ask for a proportionate identity check.

What happens next

We stop using the affected information straight away and remove it from live account, memory and media systems within 30 days. Encrypted backups are deleted on a seven-day cycle. We keep only minimal records that the law requires, such as evidence of the permissions you gave and of your deletion request, for the periods set out in our privacy notice. We cannot delete copies a relative has already taken outside Odalie.

Questions: contact@odalie.ai. You can also complain to the Information Commissioner's Office (ico.org.uk).

You can read the website's privacy notice for how this site handles information.